COVID-19 SHIPPING UPDATE

Built Design is continuing to closely monitor the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) regarding ongoing concerns about the coronavirus COVID-19.

IN STORE

You may return the item in its original condition and packaging for store credit or exchange within (5) days of purchasing. 

BROKEN ITEMS

Every item is insured. If any item(s) break, please keep original packaging and product. Take a picture and send to josie@built-design.com with your name, tracking number and contact information. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued.

CUSTOM FURNITURE

Once an order for custom furniture has been placed with the manufacturer, it cannot be cancelled. And custom furniture pieces cannot be returned.

GENERAL DECOR ITEMS

Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has shipped, we cannot make changes to the order.